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Frequently Asked Questions
Ordina
You have a period of 14 days after receipt of the package to return your purchases including unused, unworn, unwashed, with their label and original packaging. (Returns not accepted: Leather goods, beauty, books, shopping bags)It is the customer's responsibility to keep the tracking number of the return. We do not accept any responsibility for the loss of a returned item.To make a return, please fill out the return form included in your package, indicating your order number and the reason for the return.
Yes, we ship all over the world. Free shipping for orders over 150 euros. Shipping costs will apply with order below 150 euro, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 4-7 business days to arrive. Overseas deliveries can take anywhere from 7-14 days. Delivery details will be provided in your confirmation email.
If you have any other question, you could contact us , we will be happy to assist you.